LOCAL SUPPLY CO. RETURN / EXCHANGE POLICY
At Local Supply Co. we value our customers and understand that sometimes the item you ordered is not exactly what you were looking for or it doesn't fit perfectly.
In this case, simply return it in its original condition within 30 days of the shipped date and we'll exchange it, issue store credit, or refund it.
1. Returns are accepted within 30 days of the shipped date.
2. Merchandise must be unworn/unused, in its original condition with tags and/or packaging and accompanied by the original receipt or packing slip.
3. This Return and Exchange Policy applies only to online purchases made through localsupplyco.ca. (For returns from in-store purchases, please contact the store for details.)
Only items in their original condition will be accepted for credit. Items that show signs of wear such as stains, washing, etc. will not be credited. Undergarments, Swimwear, masks and climbing gear are Final Sale. Special Orders Are Final Sale
RETURNS BY MAIL:
We will gladly exchange, issue credit or refund your online purchase within 30 days of the ship date. Simply pack your item(s) and return by mail to:
Local Supply Co.
3852 1st Ave.
Please note: Customers are responsible for return shipping and insurance costs, except in the case of a Local Supply Co. error. Shipping labels must include all details regarding the parcel in order to avoid customs clearance fees. Local Supply Co. reserves the right to refuse a return with insufficient information. We strongly suggest obtaining a tracking number. *We reserve the right to charge a re-stocking fee or refuse a return if the conditions outlined above are not met.
We would be happy to return your item in-store for an exchange or store credit if this option is more favorable to you. To make your return in-store, you only need two things:
1. Your merchandise, in its original condition with tags and/or packaging as well as any parts or accessories.
2. Your original receipt or packing slip.
HOW TO CONTACT US IF YOU HAVE QUESTIONS ABOUT YOUR RETURN:
Send us an email to firstname.lastname@example.org with the subject: RETURNS or give us a call at 250 847 5388.